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Maximize Limited Patrol Resources for Highest Impact
Automate Directed Patrol Planning to Better Serve Communities
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The Impact of ResourceRouter (formerly Connect) to Police Agencies
THE CHALLENGE FOR LAW ENFORCEMENT
Agencies today are tasked with an impossible feat: maintain an efficient, data-driven police force in the face of staffing shortages, data silos, and outdated manual report processes. Many agencies spend too much time and effort manually producing hotspot analysis reports to direct officers, resulting in quickly outdated, low-impact patrol plans. Unintentional under-and over-policing, with little insight into officer activity, can erode community goodwill and leave departments vulnerable to criticism.
IMPROVE EFFICIENCY AND EFFECTIVENESS
ResourceRouter is a comprehensive patrol management tool that automates the daily planning of directed patrols using Part 1 crime data across an entire jurisdiction while also providing transparency and accountability. With ResourceRouter, analysts and supervisors review pre-generated directed patrol assignments to ensure officers are at the right place and at the right time to maximize crime prevention while also guarding against over- and under-policing.
[ResourceRouter] has to be one of the biggest bang-for-the-buck policing tools around. It makes our patrol and analyst operations more impactful across the whole jurisdiction at a time when it’s a challenge to protect and serve due to staffing shortages.
Unlike traditional manual hotspot analysis reporting, which is time consuming to produce, often relies on months-old data, and casts too wide a net in its direction of patrol units, ResourceRouter’s automated directed patrols are precise and produced daily, by shift and beat, across the jurisdiction. As a result, crime analysts spend far less time conducting manual analysis each week, by as much as 80%, freeing up bandwidth to focus on value-added investigative and strategic activities.
I can tell you unequivocally that we would not be able to achieve what [ResourceRouter] allows us to do with directed patrols with the resources we have in terms of the number of analysts and the time that would require.
*ShotSpotter Connect was rebranded to ResourceRouter in April 2023.
ResourceRouter is a comprehensive patrol management tool that automates the daily planning of directed patrols. Using a data-driven approach, ResourceRouter allows line-level supervisors and command staff to gain insight into how patrol officers spend time on shifts, assess officer participation, and more. With ResourceRouter, agencies can better direct officers to where they are needed most, ultimately reducing patrol gaps while building community trust and confidence.
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PROACTIVE PATROL
How do your officers know where their patrol presence is needed most?
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RESPONSIVE PATROL
How efficiently can you mobilize patrol for preplanned events or spontaneous deployments?
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PATROL INSIGHTS
What are your officers doing when they’re not actively responding to a 9-1-1 call?
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PATROL INFORMATION
Can your patrol officers easily access and share the information they need?
ResourceRouter uses location-based crime data and on-crime external risk terrain data to generate patrol plans based on your jurisdiction’s highest-risk and highest-need areas.
Custom ad-hoc deployment areas for specialized assignments can include links to other systems and reference documents like active warrant lists, etc.
Generate patrol data and CompStat-styled reports about where your patrol officers have the biggest impact on crime, along with other patrol time data.
Agency-specific intel, location history, customizable map layers, and referenceable and actionable information at your officers’ fingertips. Amplify officer safety and situational awareness while keeping officers focused where they should be—in the field.
ResourceRouter FAQs
How can ResourceRouter benefit a police department and community?
Today’s law enforcement executives are facing budget and accountability pressures and need precision-policing tools to maximize their resource efficiency and promote more positive community engagement. ResourceRouter is a patrol and analyst tool that automates dynamic patrol location forecasts for all Part 1 crime data across an entire jurisdiction daily, enabling patrol and task force units to deter crime in a more precise and impactful way while also improving community engagement.
Better Information: Review dynamic patrol location forecasts, precise risk assessments. and pre-patrol briefings, facilitating optimal outcomes even with limited staffing and resources.
Better Decisions: Prevent crime and social disorder using the least amount of enforcement necessary and in partnership with the community.
Better Outcomes: Maximize crime deterrence and improve community relations by enabling command staff and line-level supervisors to apply the right dosage of policing in the right places at the right times.
What crime types does it forecast?
ResourceRouter does not model misdemeanor or nuisance crimes that are more susceptible to enforcement bias. Specifically, it models the major crimes that have an outsized impact on the community:
- Part 1 Crimes: Gunfire, homicide, aggravated assault/battery, robbery, burglary, motor vehicle theft, and theft.
- ResourceRouter will not model crimes that are largely susceptible to enforcement bias.
Can it track only crime types that are of interest to an agency?
- Yes, crime forecasts can be configured based on those crimes of interest to a police department. For larger agencies, each district or special enforcement unit may have their own crime type priorities and that can be easily accommodated.
- A separate risk model is created for each crime type enabling the technology to have a unique configuration for each agency and their jurisdictions that use it.
- However ResourceRouter will not model crimes that are largely susceptible to enforcement bias.
What kind of protections does ResourceRouter have to minimize bias or discrimination?
SoundThinking seeks to reduce crime with its solutions, but that capability alone is not enough to make a public safety solution of benefit to a community. The product must provide more benefit than harm. The company has incorporated technology and policy protections to mitigate bias and discrimination yet still yield a significant public safety benefit. These protections include:
- We use crime data that is least susceptible to bias – Our models only use data for crime types that are typically called in from the community and not driven by police presence. We exclude misdemeanor and nuisance crimes that can create negative feedback loops with enforcement bias. These loops can occur in other modeling approaches when police presence in an area can repeatedly return police to the same area.
- We supplement crime data modeling with non-crime data and exclude people data – We also work to reduce bias by supplementing reported data with multiple sources of relevant data from independent, open sources. Typical examples include seasonality, time of month, day of week, time of day, holidays, upcoming events, weather, and locations of liquor establishments.
- We maximize the reduction of harm – We do not make predictions about the actions of people – that means no arrests, social media, or personal data is used. We limit the time an officer patrols and the occurrence of patrol assignments in the same location to prevent over-patrolling.
- We prioritize oversight and accountability – We log data input used and outputs generated by each model. We also log patrol activities including time, place and tactics used.
- We are proactively transparent – We are committed to being transparent about how our system works and use third parties to provide objective assessments.
What other products does SoundThinking offer as part of their SafetySmart suite?
SoundThinking offers:
– ShotSpotter® , an innovative gunshot detection technology that enables law enforcement to proactively address gun violence and arrive at a scene within minutes, saving lives and building community trust in the process.
– CrimeTracer™, the #1 law enforcement search engine that enables investigators to search through more than 1.3B structured and unstructured data across jurisdictions to obtain immediate tactical leads, leverage advanced link analysis to make intelligent connections, link NIBIN leads to reports, suspects, and other entities, and more.
– CaseBuilder™, a smarter investigation management platform that enables investigative teams to efficiently organize and store case information, track and prioritize assignments, optimize resources, submit materials to prosecution, and more.
– CaseBuilder™ Crime Gun, the first-of-its-kind gun crime tracking and analysis case management tool that enables agencies to better capture, track, prioritize, analyze, and collaborate on incidents that involve firearms.
